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Intro: The CX Transformation Playbook
1-Discover
- EXECUTIVE OVERVIEW-Why And How To Lead A CX Transformation
- VISION: Improving CX Through Business Discipline Drives Growth
2-Plan
3-Act: Beginner Level
4-Act: Intermediate Level
5-Act: Advanced Level
6-Optimize
- BENCHMARK: The State Of CX Management Maturity, 2020
7-misc
- What is CX Transformation?

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4-Act: Intermediate Level

ENABLEMENT: Focus On Process, Technology, And Collaboration To Enhance Employee Enablement

PreviousDESIGN: Scale Your Experience Design Practice NextMEASUREMENT: Elevate And Scale Your CX Measurement Program

Last updated 2 years ago