Home Blog Resources

Home Blog Resources

Intro: The CX Transformation Playbook
1-Discover
- EXECUTIVE OVERVIEW-Why And How To Lead A CX Transformation
- VISION: Improving CX Through Business Discipline Drives Growth
2-Plan
3-Act: Beginner Level
4-Act: Intermediate Level
5-Act: Advanced Level
6-Optimize
- BENCHMARK: The State Of CX Management Maturity, 2020
7-misc
- What is CX Transformation?

Powered by GitBook

On this page

4-Act: Intermediate Level

CULTURE: Scale Your Culture Work Practice

PreviousMEASUREMENT: Elevate And Scale Your CX Measurement Program NextRESEARCH: Evolve Your Experience Research Practice

Last updated 2 years ago